Services & Support

Since 1997 Softec Systems has provided point of sale systems, maintenance and repair services along with other support to its customers.  Softec Systems provides more than just a manufacturer's warranty when our customers purchase a System Solution: we also provide 365 days maintenance support –free of charge– in addition to the standard manufacturer's warranty.

Softec Systems strives to provide the best service possible, and continue to upgrade our support infrastructure and hire high level POS industry technicians to provide the state-of-the-art technical expertise your business expects, whether it be on-site or over the phone.

Softec Systems provides three levels of support: 

  • Maintenance Contract Service (Platinum) Phone Support, Parts and Labor included.
  • Maintenance Contract Support (Bronce)  Phone Support included.
  • Phone Support and Equipment Repair by event available.

Maintenance Customers:

If you have a maintenance contract, you will receive first priority for all support and service needs, including phone support, online assistance and equipment repairs. This means that we will assist you with all of your needs prior to assisting those customers without maintenance agreements.

Phone Support: 24 hours a day, 365 days a year (including holidays)
Maintenance Contract Hardware available: Monday through Friday, 8:00 AM – 6:00 PM

Under the maintenance agreement, Softec Systems can provide temporary parts or equipment to keep your system functional until repairs are completed. Softec Systems maintains inventory to meet the needs of its Maintenance Agreement customers.

Non-Maintenance Agreement Customers:

If you do not have a maintenance agreement with Softec Systems we will continue to offer service and support. All phone, on-site support and equipment repair must be paid at price list. 

For a customized Maintenance Agreement quote or a detailed description of our Maintenance Agreement options, please contact 425.741.2055 Service Option #1